M-Pesa Help
Get step-by-step explanations for sending money, checking messages, understanding reversal steps and avoiding common mobile money mistakes.
Whether you are learning a smartphone for the first time or helping a parent avoid digital fraud, Elsah AI gives simple answers focused on the tools Kenyan seniors use most.
WhatsApp Guidance
Learn voice notes, video calls, photos, groups, privacy settings and how to recognise suspicious forwarded messages.
Phone Settings
Ask how to make text bigger, improve sound, save battery, manage data bundles, connect Wi-Fi or find accessibility settings.
eCitizen Support
Understand how to navigate eCitizen services, create safer login habits and prepare questions before using official government portals.
Online Safety
Learn safer browsing habits, stronger passwords, privacy basics and what to do before clicking links or sharing personal information.
Scam Awareness
Elsah can help you pause, check suspicious calls or messages, and think through warning signs before sending money or information.
Privacy and Safety First
Elsah is here to guide you, but you should never type private financial or identity details into any chat. Do not share your M-Pesa PIN, ID number, passwords, bank details, card numbers or one-time verification codes.
If someone asks for these details, pressures you to act quickly, or claims you must send money to fix a problem, pause first. Ask a trusted family member, contact the official service provider, or ask Elsah general safety questions without revealing private information.
How to Use Elsah
- Open the Senior Citizens Tech Haven homepage.
- Go to the "Ask Elsah" chat section.
- Type your technology question in simple words.
- Read the answer slowly and ask a follow-up question if you need more help.